Frequently Asked Questions

Shift is an employee engagement platform that helps companies streamline communications, getting their message to every employee, at scale. With just a single screen (i.e. a TV) in your employee-only area, you can deliver meaningful recognition and standardized communications to your front line staff, while also creating a forum for those team members to engage! Our clients have seen consistent improvements in employee retention (as high as 50% increase), increased revenue and efficiency, just to name a few. 

Yes, Shift is a subscription-based service that enables users to digitize and streamline communications via screens across their organization. You can set specific user permissions and customize your account organization to fit your exact needs.

Shift is committed to providing every client with an exceptional level of support and service. To that end, each of our clients will have a dedicated Customer Success Manager, access to our 24/7 Help Center, and additional resources are available from our support team (support@shiftplatform.tv). During onboarding and throughout our partnership, our teams will ensure clients are thoroughly trained as power-users in the platform so you can maximize the value of Shift!

Yes- you can take the Shift platform to the next level by integrating with your current data systems. We offer a number of pre-built integrations with a variety of POS, HR and back office systems including NCR Aloha, Xenial, Brink and Epsilon, to name a few. In addition, Shift offers an API that allows you to provide data from additional sources as well. If you have questions or don’t see your provider listed as a current integration, reach out to us – we are always building new integrations and may have yours available or in the works!

Absolutely! Shift was built with customization and flexibility in mind. For example, with our custom hierarchy you are able to organize your locations, regions, districts, or other groupings precisely how it makes sense for you! In addition, you are able to set user permissions, require moderation and/or approval for user-generated content to ensure all content meets brand standards and values. For ease of use and consistency, you can also upload your brand kit and fonts so that everything that appears on-screen meets your brand guidelines. Reach out to us to learn more about other customization options in the platform. 

Pricing options vary depending on the needs and size of your organization. We have a variety of packages available and can be customized to ensure you get the best rates that are aligned to your specific needs. Reach out to a sales representative or schedule a demo for more information.