x

Want to learn more on how Shift can help you streamline and scale your communications?

Thank you!
Your submission has been received!
Oops! Something went wrong while submitting the form.
x
Thank you!
Your submission has been received!
Get the Whitepaper
Oops! Something went wrong while submitting the form.

How Restaurants Can Increase Employee Satisfaction with Surveys

How do you ensure surveys have the maximum impact? You must conduct them regularly, in simple ways and cover a variety of topics. The right digital signage tools make it easy to share distinctive, interactive polls and surveys in 10 minutes or less — here’s how.

By Theresa Bontempo

If you want to know what someone thinks, you have to ask. That may sound cliche, but it’s true whether or not you’re talking to a friend, a spouse, a coworker—or an employee. Surveys remain one of the most effective ways of asking your employees what they think about their job. In fact, experts at Harvard Business Review have repeatedly found that surveys help restaurant owners measure satisfaction and reduce turnover.

How do you ensure surveys have the maximum impact? You must conduct them regularly, in simple ways and cover a variety of topics. The right digital signage tools make it easy to share distinctive, interactive polls and surveys in 10 minutes or less — here’s how.

Learn More

Discover The Real Value of Digital Signage Today

Ask Employees About More Than Satisfaction

An example of an employee engagement and retention survey asks employees where they want the restaurant to donate a portion of proceeds.

Employee satisfaction surveys do an excellent job of gauging existing sentiment at a moment in time, but they do nothing to increase employee satisfaction when it’s low. Savvy business owners interested in engaging their employees create surveys that do more than merely ask after satisfaction: they create surveys that give employees a voice.

Asking staff for their input gives employees more of a stake in their job and goes a long way to materially boosting their job satisfaction. Use digital signage to ask employees for feedback on the topics that matter most to them. For example, many companies make annual donations to support the local community. Instead of management deciding where to make this donation, use your digital signage to ask employees to vote for the causes they care about. After making the donation, leverage your signage once again to announce which cause won. This act demonstrates that you heard your employees and respect their voice, increasing employee satisfaction and retention rates.

Distribute Surveys Using Existing Screens and Mobile Devices

A person holding a smartphone scans a QR code.

Because restaurant employees work long hours with full plates, employee satisfaction surveys delivered via email often go unnoticed. Many restaurant owners misinterpret this data and think employees aren’t interested in engaging with their surveys rather than realizing the method of delivery is the real issue. After all, busy restaurant employees rarely have the time to check their email, let alone perform tasks not immediately relevant to their shift’s responsibilities.

So, how do you increase employee engagement through better delivery? Utilize existing screens in high traffic areas like break rooms, kitchens and back hallways to increase participation. Targeting these areas presents the call to action when and where employees find it most relevant. Surveys presented via digital signage software allow busy staff to interact in seconds from their phone using custom interactive QR codes. This results in surveys that employees will notice more often and respond to more quickly with hardware you already have and technology they already use.

Learn More

Conduct Restaurant Surveys (Very) Frequently and With Ease

An example graph showing employee satisfaction over time.

Many companies report conducting surveys only one or two times per year, citing survey questions, distribution and follow up as time consuming; however, best practice recommends providing multiple surveys per quarter. 

Distribution of surveys on a frequent basis may seem overwhelming, and many business owners lean towards front of house efficiencies to drive more value. However, frequent surveying reduces employee turnover resulting in additional value; replacing churned employees requires significant time and money. With the right tools, distributing a meaningful survey takes little time at all. Shift’s digital signage manager makes it easy to share surveys. Use our drag-and-drop tool to quickly build your own or implement corporate surveys in less than 10 minutes. Shift’s creator generates a custom QR code for your screens. From there, interactions can be tracked in real time within the Shift platform, allowing you to measure survey engagement results and more.

Learn More

Measuring employee satisfaction and increasing employee engagement doesn’t have to be an overwhelming task. With Shift’s digital signage platform powering your employee surveys, you can keep your staff engaged, amplify their voices and gain meaningful data to drive restaurant employee retention.

Improve Your Restaurant Employee Retention with Shift

How To Reduce Restaurant Employee Turnover By Boosting Engagement

Employee Wellness Program Ideas For Maximum Workplace Happiness

Trusted by industry-leading enterprises
Foster a friendly, competitive environment
“The affordability of [Shift] is incredible, and the sky is the limit for the effect it’s having on our culture... I feel really confident our work environment improves for our team members when they feel as though they’re being highlighted and appreciated. You can hear it as you walk through one of our stores. There’s somebody being wished a ‘Happy Birthday,’ or somebody saying, ‘I didn’t know that about you.’”
Jason Zieman

Owner/Operator

Easy to use!
“We have been using QR campaigns to gether submissions from employees... so we can showcase what's going on at each facility. This has dramatically increased our company-wide culture & communication. The platform is easy to use with branded templates that allow quick announcements. We're really happy with [Shift] - nothing but positive feedback from facilities too!"
Spencer Trefzger

Director of Marketing Avamere Living

More effective suggestive sellers
"[Shift] enables our cashiers to be more effective ‘suggestive sellers,’ with sales leaderboards on our back-of-house TVs. Our cashiers naturally want to be at the top of the leaderboard to be recognized and rewarded, which results in them selling more than they typically would.”
Russ Lo Bello, COO

Burger King Franchisee, COO Phoenix Organization

It's a very powerful tool
"It's a very powerful tool. It can work either for a single restaurant owner or for a multi-unit owner and also for a restaurant group... I see it as a more modern, contemporary tool to communicate with your employees. Our Gen Z and Millenial employees especially love to interact with our [Shift platform]."
Jose Vazquez Barquet, VP

Subway

You might also like

Blog

How to Revolutionize Restaurant Safety Training with Shift

A lot can go wrong in the hustle and bustle of a busy kitchen. A staggering 8,000 workplace injuries occur annually in the foodservice industry. In addition, improper storage and food preparation can leave restaurant patrons ill and put owners at risk of being fined for health code violations.
Blog

How Digital Screen Data Can Help You Maximize Employee Engagement

Research suggests that companies with high levels of employee engagement are 21% more profitable. What could you do with so much extra revenue?
News

How a Jersey Mike’s and Little Caesars Franchisee Uses TVs to Build Culture

Brothers Jason and Scott Zieman own and operate nine Jersey Mike’s locations, as well as five Little Caesars stores, in the Akron, Ohio area. The owner-operators have always been proud of the work culture they’ve built inside their businesses, dating back to the days when they were in the Arby’s system.